DV Cleared Wintel exp IT Support Engineer

IT SUPPORT ENGINEER

What we're looking for:

We need enthusiastic engineers at all levels, ready to use their skills and to learn. You will join our team of multi-talented, experienced engineers working together to resolve engineering problems and incidents to make sure our clients' get the return they need on their technology investments.

You job:

• You will provide first and second level technical support on incidents and problems
• Do what you need to for one-touch resolution for all types of incident and levels of severity
• But escalate if you need to
• Monitor overall system performance and ensure smooth system functionality
• Create and maintain documentation - and use it.
• Work to ITIL best practices
• Implement standards, policies and procedures for continual service improvement
• Automate and improve everything you can. Look for root causes and fix them
• Share your knowledge and learn from others
• Proactively look for risks and problems and make sure they get fixed
• Assist to build compliance with process and policies

About you:

• You're enthusiastic and get on with things
• You work with a 'can-do' attitude
• You love to learn new skills and take on new challenges
• You listen to customers and want the get it right for them
• You'd rather stop things go wrong than fight fires
• You'll look for innovative ways to overcome hurdles and tenaciously pursue them
• You share what you know and love to work in a fast paced, multi skilled team
• You have excellent written and verbal communication skills
• You've good analytical and troubleshooting skills with an eye for detail
• You take responsibility and can run with issues with minimal supervision.
• You quickly adapt and are comfortable with working on multiple projects at a time, as part of a team or alone

Your skills and experience:

• We are looking for people with either a foundation in or in-depth knowledge of one or more of the following:
  • Wintel,
  • Virtualization,
  • Unix,
  • Storage and Backup,
  • Desktop