DV Cleared Wintel exp IT Support Engineer
- Recruiter
- Sanderson Government & Defence
- Location
-
City of London
GloucestershireGloucestershire
- Salary
- £30000 - £40000 per annum
- Posted
- 05 Apr 2017
- Closes
- 03 May 2017
- Ref
- JVO0075
- Contact
- Jenny VonOldenskiold
- Clearance Level
- DV
- Sector
- Central Government
- Job Type
- Permanent
IT SUPPORT ENGINEER
What we're looking for:
We need enthusiastic engineers at all levels, ready to use their skills and to learn. You will join our team of multi-talented, experienced engineers working together to resolve engineering problems and incidents to make sure our clients' get the return they need on their technology investments.
You job:
- You will provide first and second level technical support on incidents and problems
- Do what you need to for one-touch resolution for all types of incident and levels of severity
- But escalate if you need to
- Monitor overall system performance and ensure smooth system functionality
- Create and maintain documentation - and use it.
- Work to ITIL best practices
- Implement standards, policies and procedures for continual service improvement
- Automate and improve everything you can. Look for root causes and fix them
- Share your knowledge and learn from others
- Proactively look for risks and problems and make sure they get fixed
- Assist to build compliance with process and policies
About you:
- You're enthusiastic and get on with things
- You work with a 'can-do' attitude
- You love to learn new skills and take on new challenges
- You listen to customers and want the get it right for them
- You'd rather stop things go wrong than fight fires
- You'll look for innovative ways to overcome hurdles and tenaciously pursue them
- You share what you know and love to work in a fast paced, multi skilled team
- You have excellent written and verbal communication skills
- You've good analytical and troubleshooting skills with an eye for detail
- You take responsibility and can run with issues with minimal supervision.
- You quickly adapt and are comfortable with working on multiple projects at a time, as part of a team or alone
Your skills and experience:
- We are looking for people with either a foundation in or in-depth knowledge of one or more of the following:
- Wintel,
- Virtualization,
- Unix,
- Storage and Backup,
- Desktop