DV Cleared Wintel exp IT Support Engineer

Location
City of London
Salary
£30000 - £40000 per annum
Posted
05 Apr 2017
Closes
03 May 2017
Ref
JVO0075
Contact
Jenny VonOldenskiold
Clearance Level
DV
Job Type
Permanent

IT SUPPORT ENGINEER

What we're looking for:

We need enthusiastic engineers at all levels, ready to use their skills and to learn. You will join our team of multi-talented, experienced engineers working together to resolve engineering problems and incidents to make sure our clients' get the return they need on their technology investments.

You job:

  • You will provide first and second level technical support on incidents and problems
  • Do what you need to for one-touch resolution for all types of incident and levels of severity
  • But escalate if you need to
  • Monitor overall system performance and ensure smooth system functionality
  • Create and maintain documentation - and use it.
  • Work to ITIL best practices
  • Implement standards, policies and procedures for continual service improvement
  • Automate and improve everything you can. Look for root causes and fix them
  • Share your knowledge and learn from others
  • Proactively look for risks and problems and make sure they get fixed
  • Assist to build compliance with process and policies

About you:

  • You're enthusiastic and get on with things
  • You work with a 'can-do' attitude
  • You love to learn new skills and take on new challenges
  • You listen to customers and want the get it right for them
  • You'd rather stop things go wrong than fight fires
  • You'll look for innovative ways to overcome hurdles and tenaciously pursue them
  • You share what you know and love to work in a fast paced, multi skilled team
  • You have excellent written and verbal communication skills
  • You've good analytical and troubleshooting skills with an eye for detail
  • You take responsibility and can run with issues with minimal supervision.
  • You quickly adapt and are comfortable with working on multiple projects at a time, as part of a team or alone

Your skills and experience:

  • We are looking for people with either a foundation in or in-depth knowledge of one or more of the following:
    • Wintel,
    • Virtualization,
    • Unix,
    • Storage and Backup,
    • Desktop