DV Cleared Wintel exp IT Support Engineer

Recruiter
Location
City of London
Salary
£30000 - £40000 per annum
Posted
05 Apr 2017
Closes
03 May 2017
Ref
JVO0075
Contact
Jenny VonOldenskiold
Clearance Level
DV
Sector
Central Government
Job Type
Permanent

IT SUPPORT ENGINEER

What we're looking for:

We need enthusiastic engineers at all levels, ready to use their skills and to learn. You will join our team of multi-talented, experienced engineers working together to resolve engineering problems and incidents to make sure our clients' get the return they need on their technology investments.

You job:

  • You will provide first and second level technical support on incidents and problems
  • Do what you need to for one-touch resolution for all types of incident and levels of severity
  • But escalate if you need to
  • Monitor overall system performance and ensure smooth system functionality
  • Create and maintain documentation - and use it.
  • Work to ITIL best practices
  • Implement standards, policies and procedures for continual service improvement
  • Automate and improve everything you can. Look for root causes and fix them
  • Share your knowledge and learn from others
  • Proactively look for risks and problems and make sure they get fixed
  • Assist to build compliance with process and policies

About you:

  • You're enthusiastic and get on with things
  • You work with a 'can-do' attitude
  • You love to learn new skills and take on new challenges
  • You listen to customers and want the get it right for them
  • You'd rather stop things go wrong than fight fires
  • You'll look for innovative ways to overcome hurdles and tenaciously pursue them
  • You share what you know and love to work in a fast paced, multi skilled team
  • You have excellent written and verbal communication skills
  • You've good analytical and troubleshooting skills with an eye for detail
  • You take responsibility and can run with issues with minimal supervision.
  • You quickly adapt and are comfortable with working on multiple projects at a time, as part of a team or alone

Your skills and experience:

  • We are looking for people with either a foundation in or in-depth knowledge of one or more of the following:
    • Wintel,
    • Virtualization,
    • Unix,
    • Storage and Backup,
    • Desktop

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