Service Delivery Manager
A Service Delivery Manager is required by this Major IT Consultancy to lead the Service Delivery, Incident, Problem & Change teams that are responsible for the support and maintenance of a number complex applications that are being used by numerous clients in the financial services and wider FTSE 250 corporate sectors.
In order to secure this Service Delivery Manager role the successful candidate will need to have experience of working in a major IT Service provider in a Service Delivery Management capacity and be used to leading teams or Service Delivery, Incident, Problem and Change Managers who are providing the key client relationship management interface with clients. Ideally you will be ITIL certified (pref. to Intermediate levels) and demonstrate experience of running multiple offshore based 1st and 2nd Line technical support teams.
Those Service Delivery Managers who have experience of Service Transition Management and Service Design as well as leading teams in managing and improving the overall service quality offerings from within a major IT service provider for major FTSE 250 clients would have an advantage in securing this role, but those candidates who can demonstrate expertise of working with a range of end users to put in place best practice in ITIL processes for clients who may have little or no formal Incident, Change or Release processes currently and then evidence the implementation of rigorous Continuous Service Improvement plans would also be considered.
This is an excellent opportunity to prove your Service Delivery Manager capabilities in an area of rapid growth for a major IT Consultancy and as such you will be rewarded with on going training to help develop your career in to senior management roles.