Contact Centre Advisor
Customer Service Advisor
Full time, Fixed Term Contract until December 2017
Salary: £18,000 p.a.
Shift patterns requiredAn exciting opportunity for a Customer Service Advisor to join a world-class recruitment service for the British Army.
About the role
We are seeking Customer Service Advisors to work in a fast paced environment, professionally handling enquiries from people interested in finding out more about careers in the Army.
In this role you will handle enquiries from a number of sources including potential candidates, their families and careers advisors regarding a variety of subjects.
You will be a natural people person, able to build rapport quickly and provide positive and insightful information about the opportunities that the Army provides. You will engage your audience through an open, honest and compelling communicate style, demonstrating first-hand the benefits that joining the Army can offer.
Your base will be at the National Recruiting Centre (NRC) working as part of a large and dynamic team, comprising of civilian and military personnel, all of whom are dedicated to providing a warm, positive and knowledgeable first impression of the Army.
We are the UK's leading provider of business process management and integrated professional support service solutions, with 75,000 staff across the UK, Europe, South Africa and India.
What you will do:
Provide clear advice on potential career options and processes
Make and receive calls to candidates
Create candidate records and enter data accurately
Complete initial eligibility screening
Your experience will include:
- Customer service skills
- Confident in handling both inbound and outbound calls
- Clear communicator
- Attention to detail with data input
- IT Literate
What's in it for you?
At Capita, we understand what it is like to work as a Contractor and do everything we can to make it a simple process for you - this includes a dedicated On-Boarding and Extension teams and access to a web based timesheet portal allowing you to submit your timesheets wherever you are. And of course there are plenty of opportunities available throughout Capita.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | Deliver
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.