desktop Support engineers

Newcastle upon Tyne
31 Mar 2017
28 Apr 2017
Melonie Tomlinson
Clearance Level
Job Type
Role - Desktop support engineers
Start - ASAP
Duration - 6 months
Location - Newcastle

This role provides a User Provisioned Desktop based Operational Service & Support The group are responsible for providing Remote 2nd Line Support within a cloud environment of Windows Server 2003/2008R2/XP/7.
You will provide telephone technical support to end users, on-site engineers and implementation teams where required.
The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the Call centre.

Typical issue encountered are;

Desktop/thin client hardware and software issues.
Laptop hardware and software issues.
WiFi, 3G, laptop, tablet configuration support.
Peripherals such as scanning devices and removable mass storage units.
Using Active Directory to troubleshoot and resolve customer incidents.
Using various Citrix tooling related to user sessions.
Solving software delivery issues encountered by customer. This involves using HPCA/SCCM console to resolve SMS/HPCA faults/redeliver software.
Apply knowledge base fixes to resolve a myriad of incidents.
Update, maintain and administer Knowledge base.
Bespoke software configuration, knowledge and implementation.
DHCP, DNS desktop support administration.
Known problem linking and workaround fixes.

Essential Knowledge and Skills Required:
Windows 7 embedded
Active Directory
Windows Server 2003 and Windows Server 2008R2 Enterprise
Solid understanding of technologies/hardware supported
General understanding of related technologies
Customer Service

Desirable skills and knowledge/certifications
Citrix Xenapp 5 and Citrix Xenapp 6.5 end user support
Any Microsoft/Citrix/VMWare certification
Appsense Management
ThinPrint Management
Other virtualisation solutions, e.g. VMware
Windows 8/8.1/10

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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