Capita Defence and Security Resourcing

Desktop Support Engineer

£180 - £210 per day
30 Mar 2017
27 Apr 2017
2nd line support LU
Laura Usher
Clearance Level
Job Type

Desktop Support Engineer

Location: Barrow

Type: Permanent

As Desktop Support Engineer, you will have second Line responsibility for resolving Incidents and completing IMAC Requests assigned to the Desktop Support Team.

  • Principle Duties and Responsibilities
  • Second Line responsibility for resolving Incidents and completing IMACs in line with the Nautlius contract - for both hardware and software
  • Liaising with the Service Desk and Level 3 Teams, to ensure appropriate forward movement leading to efficient resolutions and completions
  • Undertaking IMAC activities, including hardware and software installation, as per the Nautilus contract
  • Undertaking Project based activities in support of both internal and external Project Managers, as above
  • Liaising with, and taking guidance from, the IMAC Schedulers
  • Working with the Build Engineer to complete individual PC software inventories and installations
  • Keeping the EUC Tower Lead informed of any problems or issues arising, escalating as necessary
  • Flexible working to support the hours of between 0700-1900 Monday to Thursday, 08:00 - 13:00 Friday and 08:00 - 13:00 Saturday (overtime), and also covering adhoc overtime as required

Experience Required

  • Good technical knowledge, skills and hands on experience of Hardware
  • Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010, etc.
  • Experience of KPIs and SLAs, together with experience of the Client's industry would be advantageous
  • Exemplary organisation, logistical skills and communication skills
  • Excellent team awareness
  • Working knowledge of ITIL, particularly Service Delivery aspects. Foundation to Intermediate level will be beneficial
  • Customer focused