ITIL Problem Analyst
Our client requires a DV Cleared ITIL Problem Analyst to work in the service management team of a service desk project to; Monitoring and Processing of day-to-day Problem Candidates support of the Problem Manager. Including chasing stagnating problem tickets, arranging problem meetings, briefing Stakeholders, updating tickets, reviewing and closing problems. Assisting with coordination of cross organisational problems. Attending meetings on behalf of the Problem Management team. Measurement and reporting on Problem Management team. Measurement and reporting on Problem related KPI's. Essential * Experience as an IT Problem Analyst working within an IT Service Management team working to the ITIL framework.ITIL qualification desirable. Applicants who apply must hold DV or SC or be able to acheive the required level prior to commencement.