Service Architect

28 Mar 2017
25 Apr 2017
Katie Wheeler
Clearance Level
None / Undisclosed
Job Type

We require a Service Architect to join the team based in Reigate, Surrey

About Capita

Updata which is part of Capita, is now seeking 2 Service Architects to join their team of consultancy services relating to Service Architecture and Service Management. To design and enable transition of IT services to meet business requirements, recognising that for many organisations, IT is an enabler of business.

About your Role

Working alongside the Updata Bid Team to provide service design support for various external & internal deals, this includes:

* Attend customer dialogue sessions with the Bid Team to present & demonstrate the service, delivery and operations areas.

* Champions service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and compliant with ISO2000
*Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
*Production of a Service Model to support Operational teams in the delivery of IT services
*To produce or update the customer specific contractual agreement (Service Level Agreement) and gain sign off from the customer.
*Works closely with Project Management to lead on service elements of delivery to enable the operations transition team to transition the service into live production.
*Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
*Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope.
*Service architecture and subject matter expertise to support the ISO 20000 Service management accreditations

Your experience

*Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures.

*Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures.
*Experience in selecting and applying service management principles, policies and techniques in client operational environments.
*Customer focussed with ability to identify and understand the (internal and/or external) customer's needs.
*Displays a high degree of knowledge relating to service management and TSM toolsets.
*Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models.
*Experience within a network, telecoms or managed service provider company.
*Able to perform peer reviews, audits, standards compliance checks and due diligence as required.
*Demonstrable consultancy skills.
*Good experience as a service architect/consultant with excellent design experience

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you a discretionary annual bonus, pension scheme and access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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