Trade Floor Support

City of London
23 Mar 2017
20 Apr 2017
Josh Vogel
Clearance Level
BPSS, None / Undisclosed
Job Type

Trade Floor Support

I have an opportunity for a Trade Floor Support Engineer to be based in London's West End on a 6 month contract for a large IT Service Provider working on a busy trade floor for a large scale utilities company.

The ideal candidate will have an extensive background in supporting a Trade Floor environment ideally using ServiceNow ticketing system.

Responsibilities & Skills:

  • Extensive and recent experience in providing Trade Floor IT support to the Trade Floor users within the Energy trading sector.
  • Successful applicants must have recent and extensive experience working within the energy market trading.
  • The successful candidate will be responsible for taking end to end ownership of incidents & service requests and providing dedicated instant IT support to around 300 traders.
  • Incident resolution with the customer focusing on infrastructure and application support.
  • Involvement in business as usual/BAU Trade Floor support.
  • Demonstrable experiences of Market Data applications support/Trade Floor Support: Bloomberg & Reuters,
  • Strong client service experience.
  • Deskside support service to the Energy trade floor users.
  • Daily tasks include logging of all issues raised using 'Service Now' call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion.
  • Incident management - ensuring that all incidents are resolved within SLA timescales.
  • Raising service/change requests, managing through to completion.
  • Delivering IMAC project work, attending project meetings and work groups as and when requested
  • Technical understanding of PC hardware/software
  • Windows 7 & 10 support.
  • Microsoft Office 2010 / 2013
  • Incident resolution with the customer focusing on infrastructure and application support.

If this role is of interest please feel free to contact me for further information