Incident Analyst / Incident Coordinator - MIDDLESEX - CONTRACT

15 Mar 2017
12 Apr 2017
Yasmin Findlay
Clearance Level
None / Undisclosed
Job Type

Incident Analyst / Incident Coordinator - Middlesex - Contract

Our client, a memeber of the FTSE 100, are seeking an Incident Analyst / Incident Coordinator to join their team on a contract basis.

Incident Analyst / Incident Coordinator Role:

This team is accountable for the end to end delivery of technical requests requiring input/output from our suppliers.

Ensuring that Operations delivery Data centre, Desktop & Service Operations using Service-Now requests efficiently

Incident Analyst / Incident Coordinator Operational Responsibilities

  • Manage technical requests destined for our suppliers
  • Providing validation and structure around the Technical Services Catalogue request process
  • Providing governance and measurement against contractual SLA's
  • Validate proposal responses from our suppliers; ensuring commercial considerations are in line with contractual considerations
  • Ensure approval is received from the requester and the budget holder for associated costs, before progressing into the delivery phase
  • Provide Governance around the delivery of supplier proposals delivering technical requirements.
  • Provide a level of governance around the final billing process for supplier requests
  • Review & approve supplier monthly billing, providing an internal escalation route for any disputes against delivery of supplier proposals
  • Continuous Improvement

If you have the necessary experience for the position of Incident Analyst / Incident Coordinator please submit your CV asap as this role is of an urgent nature.

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