Service Manager

£380 per annum
14 Mar 2017
30 Mar 2017
Tom Truman
Clearance Level
None / Undisclosed
Job Type
The key objective of the role is to help support the Peterborough Applications Manager in driving improvement in the service to meet clear targets set. In addition to this, the successful candidate will also align the service into a wider Shared Service Target Operating Model.
The role required is to work alongside the current Applications Manager at Peterborough to improve the standard of service to the account. The role will own rectification streams of work across the Application Service including :-
* Transition of activities from Applications to the correct Service Tower. The current Applications team complete tasks that should sit in other service streams. e.g. Database Support
* Implementation of Standard Service Improvement and Risk Management processes
* Bring clarity to the Applications contractual obligations for the team and ensure alignment.
* Provide insight into the team modelling to enable the most efficient service to the account.
* Align the service with the wider ITS Applications model.
* Support the Applications Manager in implementing roles and responsibilities in the team, with clear objectives.

There is a clear remit for this role with success criteria which will be communicated to the successful candidate.
* An experienced leader with proven management skills who is able to set clear vision and direction for the service and drives excellent delivery and performance across the team.
* Over 5 years' experience of managing Application Services from a Shared Service environment into Local Regional Government customers
* Experience of Business Case development and Benefit Realisation
* Knowledge and experience of delivering successful change in complex and challenging environments
* Experience of working in a fast pace, dynamic and complex environment
* Excellent communicator with the ability to establish strong relationships with key senior stakeholders.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.