Senior Problem Manager - Home Office

Senior Problem Manager - Home Office

ITIL, PROBLEM MANAGEMENT, CSI, SLA'S, STAKEHOLDER MANAGEMENT

Permanent post which is based in Manchester - Salary up to £41,000 + up to 22% pension contribution and flexi work time.

A new role has become available, working for one of our high profile clients as a Problem Manager.

You will support the Head of Service Integrator Problem Management in the development and

ongoing operation of the Service Integrator Problem Management team, assist in the definition of the Problem Management methodology, policies, processes, operational templates and working practices aligned with the industry best practice framework (ITIL) and promote Problem Management understanding across the organisation.

Essential Criteria

You will need to demonstrate within your application the following essential experience

• Significant background working in problem and incident management within an IT

environment

• Strong background working with 3rd party IT suppliers
• Demonstrable experience developing strong working relationships with other Problem

Management teams (Strategic Service Desk and Service Provider Problem Management

team)

• Previous experience providing priorities, guidance and support to the Strategic Service Desk

and Service Provider Problem Management teams during the undertaking of problem

investigations (technical, process and systematic root causes)

• Background ensuring the continuous review of services and service affecting incidents to

formulate improvements

If you would like to have a discussion about the role or for some further details, please do not hesitate to contact Nick on or 0161 924 3916.