Senior Problem Manager - Home Office
- Recruiter
- Experis IT
- Location
-
Manchester
ManchesterGreater Manchester
- Salary
- enhanced pension + benefits
- Posted
- 13 Mar 2017
- Closes
- 10 Apr 2017
- Ref
- J362917A
- Contact
- Nick Dickinson
- Clearance Level
- None / Undisclosed
- Sector
- Information Technology
- Job Type
- Permanent
Senior Problem Manager - Home Office
ITIL, PROBLEM MANAGEMENT, CSI, SLA'S, STAKEHOLDER MANAGEMENT
Permanent post which is based in Manchester - Salary up to £41,000 + up to 22% pension contribution and flexi work time.
A new role has become available, working for one of our high profile clients as a Problem Manager.
You will support the Head of Service Integrator Problem Management in the development and
ongoing operation of the Service Integrator Problem Management team, assist in the definition of the Problem Management methodology, policies, processes, operational templates and working practices aligned with the industry best practice framework (ITIL) and promote Problem Management understanding across the organisation.
Essential Criteria
You will need to demonstrate within your application the following essential experience
- Significant background working in problem and incident management within an IT
environment
- Strong background working with 3rd party IT suppliers
- Demonstrable experience developing strong working relationships with other Problem
Management teams (Strategic Service Desk and Service Provider Problem Management
team)
- Previous experience providing priorities, guidance and support to the Strategic Service Desk
and Service Provider Problem Management teams during the undertaking of problem
investigations (technical, process and systematic root causes)
- Background ensuring the continuous review of services and service affecting incidents to
formulate improvements
If you would like to have a discussion about the role or for some further details, please do not hesitate to contact Nick on or 0161 924 3916.