2nd Line Support - 45451
Who we are
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software.
Our Proclaim system is in use by over 24,000 professionals in a vast range of sectors, and is the only solution of its type to be endorsed by the Law Society.
Eclipse has a long history of developing talent internally. In 2013 we were awarded the Investors in People accreditation and retained this in 2016. We have an open-door and inclusive culture, the result being an enviably low staff turnover.
"The continuing success that we are experiencing is down to the quality of our people. Eclipse employs the very best and provides a fantastic environment for growth and personal achievement." (Tracy Blencowe, Business Solutions Director)
What we do
You will join expanding, Client Support department providing assistance to users of our Proclaim Case Management Software. The Support function provides a critical service for our demanding clientbase. Dealing with a varied level of IT user, from novice through to technical administrator, you will take enquiries and lead them through to a successful resolution. Enquiries will be mainly related to our bespoke Proclaim software, but will also involve Microsoft products (Windows, Office, etc).
You will need
An IT related degree
A minimum of 2 year work experience in either the IT or customer service industry
In depth knowledge of Microsoft Windows and Office, (full training will be given on our Proclaim system)
Excellent communication and organisational skills
Strong problem solving, troubleshooting and analytical skills, enabling you to resolve IT queries without the aid of a script
Knowledge of networking and hardware issues
To reside within easy travelling distance of our Bradford office
Hours: 8.30am - 5pm or 9am - 5.30pm, Monday to Friday (shift dependant on business requirement)
Office based at our Bradford premises. Occasional client site visits may be required to provide hands-on support and to expand your knowledge of the complete Eclipse service offering.
Pay is important, but it's not all you can look forward to. As well as competitive salaries, you can also enjoy a wide range of benefits that recognise the contribution you make to our continued success. These include a well-funded pension scheme with top-up facilities that we will contribute to, share ownership schemes and a wide range of voluntary benefits.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.