VTC engineer, five years’ operation and configuration experience of Polycom VTC endpoints and MCUs;
five years’ operation and configuration experience of Tandberg / Cisco VTC
endpoints and MCUs;
very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects;
collaboration with vendors and resident engineering and operations staff to achieve system performance objectives;
a high level operational and configuration knowledge of VTC management appliances such as; Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000, Cisco MSE 8000;
four years’ experience with design, deployment and configuration of VTC
solutions including MCUs, management appliances and endpoints;
three years’ experience writing engineering test scenarios for VTC solutions;
experience with device management tools such as HP Openview, Solar Winds,
Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren’t functioning properly;
expert knowledge of protocols and standards utilized in VTC and Unified Communications; SIP, TLS, H.323, H.245, H.239, G.711, G.722, Siren14, Siren22, and other similar standards.
intermediate knowledge in design, deployment and configuration VTC equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber;
familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools and automated fault identification tools;
proficiency in utilizing Audio Video control solutions such as Crestron, Extron, AMX.
the ability to configure, optimize and diagnose VTC CODECs including Polycom HDX models, Polycom VSX models, Tandberg MXP series and Cisco C series devices.
the ability to query VTC core devices such as management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning;
experience with design, deployment, testing and evaluation of communications gateway Session Border Controller; ACME Packet, Cisco CUBE, Cisco VCS Expressway and Polycom RPAD;
sound practical experience in the design, development, implementation, testing and maintenance of modern communications, or information systems in a Local Area Network (LAN)/WAN environment;
three, or more, years’ experience in on-line performance, accounting, fault, security and configuration management of digital and analogue networks and associated transmission systems to include switching systems in support of voice, telegraph and data transfer;
experience in site and system evaluation and in C2 configuration management (CM);
practical experience of Quality Assurance (QA) in accordance with International
Organization for Standardization 9000 (ISO 9000) standards.