The Incident Coordinator works within the Incident and Alerts team.
The team work to an ITIL framework and require a suitably skilled Escalation Manager. The role is office based in Bracknell and requires cover from 0700hrs- 1900hrs on a shift rota.
Job Purpose and Accountabilities:
The Incident Coordinator is responsible for assessing business impact and taking ownership of Major Incidents. They will engage across all teams in Service Operations to ensure the appropriate focus and resource is available to restore service to the customer. Once assigned the Incident Coordinator will manage and resolve all issues throughout the lifecycle of the incident.
The role includes communication within the business and to the customer on plans, progress and resolution of Major Incidents. Where appropriate, Post Incident Reports will be generated with the aim improving process and live service.
This is a busy role within a dynamic team. Training and support can be provided by the Senior Escalation Managers. We are looking for a pro-active person who is confident in their ability to work across a large organisation driving results for the benefit of our customer.
This is a live support role required for the delivery of service to the Customer.
Skills - Mandatory
- Self Starter, Good Communicator
- Team Player
- Able to demonstrate Customer Service Skills.
- Must be Security cleared, or willing to undergo the process
Skills - Useful
- A Service Support Background
Project People Ltd is acting as an Employment Business in relation to this vacancy.