Desktop & Infrastructure Support Engineer (MCSE)

Stoke on Trent
£25000 - £30000 per annum
06 Mar 2017
03 Apr 2017
Ben Ellis
Clearance Level
None / Undisclosed
Job Type

Desktop & Infrastructure Support Engineer (MCSE)
Stoke-on-Trent, Staffordshire
£25,000 - £30,000 basic (Dependent upon experience)

This is a key role within the my clients organisation which will ensure prompt delivery of technical services to all departments. You will be providing a mixture of preventative support as well as integration activity around a Windows Server environment, Hyper-V and more, as well as providing desktop and phone support to all staff. You will tackle challenging, unique situations every day and work with other functions and employees within the organisation. You will be looked upon as a subject matter expert and advocate on making reliable technical decisions around supporting user.


The successful candidate will be pro-active and have strong analytical & troubleshooting skills, experience in Windows Server platforms, as well as solid communication skills and a desire to tackle complex problems.

-Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements.
-Monitor systems and identify performance issues proactively.
-Work within strict time frames and elevate incidents within defined time frames.
-Test all changes to networks, hardware, software, and hosted applications.
-Cater to doing infrastructure coordination related to design and setup activities at different stages of a project.
-Work with various vendors and service providers to ensure a productive environment.
-Maintain the necessary project plans and documentation of all system builds and modifications.
-Interact and coordinate with vendors, suppliers, distributors and contract consultants.
-Maintain a good working knowledge of current infrastructure and future trends.

Experience & Skills:
-Microsoft MCSE is essential.
-Networking experience is desirable.
-Solid technical background in a WINTEL environment including infrastructure networks, hardware, software and telecommunications.
-Knowledge of Microsoft Active Directory, Exchange 2010 and SQL Server.
-Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.
-Able to gather relevant information systematically to troubleshoot and resolve issues.
-Ability to work in a team environment.
-Good analytical, problem solving and decision making skills.
-Good attention to detail, testing and documentation.
-Virtualization experience using Hyper-V.
-Ability to maintain good working relationships with third party service providers and vendors.
-Needs to be flexible, occasional evening and/or weekend work will be required.

Due to the urgency of this position, please click apply now to be swiftly considered and contacted.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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