SERVICE DESK MANAGER / ITIL / ADMINISTRATOR

Location
La Spezia
Salary
£400 - £425 per day
Posted
22 Feb 2017
Closes
22 Mar 2017
Ref
AZC91537LA
Contact
Andrew Commins
Clearance Level
NATO
Job Type
Contract
SERVICE DESK MANAGER / SYSTEMS ADMINISTRATOR / ITIL / COTS / NATO / WINDOWS / SC CLEARED

RATE: €400 P/D

LOCATION: LA SPEZIA (ITALY)

CLEARANCE: NATO SECRET / SC CLEARED

DURATION: 100 DAYS (INITIALLY)


MAIN DUTIES & RESPONSIBILITIES

*Assist in planning and lead execution of the project to align most user-facing equipment to a common software baseline with centralized management.
*Provide specialized assistance in the definition of the new application and technical 1st level support framework and work with Subject Matter Experts to identify issues and requirements requiring special treatment.
*Develop operational procedures and reporting templates to ensure monitoring of first-level support activities and on-going issues
*Utilize Help Desk Software to manage technical inventory (hardware/software) and identify/implement the changes to be implemented by the new way of working.
*Utilize help desk ticketing system and be responsible for ticket lifecycle from open to close stage, for all changes falling in the scope of the alignment project.
*Monitor/Manage customer service requests arising from the centralization project, and escalate high-level issues to appropriate support groups.
*Work with help desk technicians and technically guide the alignment activities to provide continuity of help desk service while introducing the required changes.

BASIC JOB QUALIFICATIONS

*Proven at least 5 years of experience as Helpdesk leading technician or similar position
*Working experience with administration of Windows 2008/2012 servers and Windows 7 clients
*Working experience with administration of Linux RHEL 6/7 servers and Linux RHEL/Ubuntu clients
*Working experience with administration of Win server roles: Active Directory, DNS, DHCP, Print service, KMS, RADIUS, CA and WSUS
*Working experience with administration of: LDAP, SELx, Repos, Bash, IPA authentication
*Working experience with ticketing software BMC TrackIt
*Advanced knowledge of TCP/IP and basic knowledge of IP/Telephone
*Excellent technical troubleshooting skills.

PREFERRED JOB QUALIFICATIONS

*Certification: MCSA servers or higher, RHCE or higher
*Experience in the definition of software baselines and configuration management.
*Experience in the application of security settings (e.g. using Active Directory and Centrify)
*Ability to gather information from monitoring tools and analyse problems and application performance issues
*Have the ability to work independently in all phases of systems analysis activities and implementation
*Effective prioritization and time management


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.