Field Service Representative

Location
South Wales
Salary
Negotiable
Posted
21 Feb 2017
Closes
21 Mar 2017
Ref
1141700
Contact
William James
Clearance Level
SC
Sector
Defence
Job Type
Permanent
Field Service Representative
Permanent
South Wales

Purpose of Position
A Field Service Engineers (FSE) a highly adaptable, senior engineer who can work independently or with other FSEs to provide diverse maintenance and specialist advice to personnel.

Responsibilities
* Work with design/project engineers to develop optimised engineered solutions. Provide field feedback on technical issues and support System and Software Engineers in designing technical resolution.
* Carrying out all levels of repairs on AJAX Variants (up to Level 4) and also upgrades / modifications, as per Design changes.
* Perform business support administration (timesheets, procurement of equipment, stocktaking, collect and report data).
* Document, maintain and improve Work Instructions (including strip down, non-destructive testing, etc.)
* Working outside of a 9 to 5 routine both in the UK and overseas (this could involve weekends).
* Deploying for agreed period of time in worldwide locations

Education/Experience
Required Skills & Abilities

Essential
* Demonstrable knowledge of automotive systems and how they work together. Including CANbus systems, hydraulic and electrical systems
* Highly customer focused with good communication skills.
* IT literate with working knowledge of automotive diagnostic systems
* Used to working away from home for protracted periods and willing to work several months in demanding locations
* Ability to share knowledge within the team
* Ability to achieve DV Clearance level
Desirable
* Practical knowledge of JAMES to record repair activities

Required Education & Experience

Essential
* Degree level or equivalent experience in Field Service Engineering or related discipline
* Military VM1 / NVQ and/or City & Guilds Level 3:
* City and Guilds Pt1 and Pt2 (Motor Vehicle Technicians)
* City and Guilds Pt3 (Wheeled and Tracked Technology)
* Full UK Driving licence including Category H, legally allowed to drive in the UK and have access to transport
Desirable
* Certified Driver/Maintainer for at least one SV (AJAX) vehicle type
* Training delivery experience
* Previous CONDO experience