DV Cleared Problem Analyst

Location
City of London
Salary
£350 - £450 per day
Posted
14 Feb 2017
Closes
14 Mar 2017
Ref
JVO0060
Contact
Jenny VonOldenskiold
Clearance Level
DV
Job Type
Contract

Role profile:

  • Monitoring and Processing of day-to-day Problem Candidates support of the Problem Manager. Including chasing stagnating problem tickets, arranging problem meetings, briefing Stakeholders, updating tickets, reviewing and closing problems.
  • Assisting with coordination of cross organisational problems.
  • Attending meetings on behalf of the Problem Management team.
  • Measurement and reporting on Problem Management team.
  • Measurement and reporting on Problem related KPI's.

Project Information

Required to carry out day-to-day Problem Analyst activities . This is for a Global Service Desk project

Skill Set:

  • Experience as an IT Problem Analyst working within an IT Service Management team working to the ITIL framework.
  • ITIL qualification desirable.