IT Infrastructure Storage Services Manager

Location
Surrey
Salary
Negotiable
Posted
14 Feb 2017
Closes
14 Mar 2017
Ref
HQ00012788
Contact
Kevin Raymond
Clearance Level
None / Undisclosed
Job Type
Permanent
IT Infrastructure Storage Services Manager

Your experience of hosting and back up services on a global basis and your ability to design policies, standards and design principles for the storage platforms would make this an ideal opportunity for you. You are able to proactively manage the technology lifecycle and ensure appropriate updates are deployed.
This is an opportunity to work for a leading global consultancy with exceptional career progression opportunities.
Responsibilities
Ensuring the strategy and technology roadmaps are in place and reviewed regularly
Proactively managing the technology life cycle of services, ensuring appropriate versions and updates are deployed.
Establish a capacity management process thus ensuring available and appropriate levels of capacity are maintained and delivered to agreed service levels
Ensuring the most appropriate storage is utilised for the business services
Responsible for leading and overseeing the transition from traditional storage solutions to hybrid cloud based services
Defining the roadmap and the future strategy for Storage Services.
Providing specialist third and fourth level support services, and owning the liaison with 3rd party vendor support
Responsible for ensuring the on going transition of operational/transactional processes and procedures to Global Services (1st & 2nd level)
Leading the Storage Services team, a globally distributed team of experienced technical staff. Managing their workload on a day-to-day basis, assigning resources to tasks as appropriate and ensuring suitable levels of service and support coverage globally
Maintaining and developing the teams working environment including processes, tools, data-sets and applications. Reporting progress, achievements and results against Service Level Agreements.
Working with your colleagues in the Technical Services organisation you will review, negotiate and maintain achievable, acceptable service levels.
Experience required:

Extensive experience working within ITIL aligned Service Delivery organization
Strong experience of coordinating service solutions with business stakeholders
Experience managing and working with remote teams
Proven experience of delivering process efficiencies and improvements
Experience delivering projects and solutions
Budgeting and financial management experience
Proven technical experience in delivering and supporting enterprise class storage and hosting services

Requirements:

Proven experience of a wide range of storage technologies including NetApp, EMC, HP, Brocade, NetBackup and emerging technologies such as Cloud storage and Object Storage
Technical knowledge and experience of storage protocols such as FC, FCoE, iSCSI, CIFS, NFS
Knowledge and experience of public cloud environments such as AWS, Azure.
Experience in designing and implementing common/standardised storage platforms
Extensive experience working in enterprise-class environments
Strong knowledge of capacity planning and management
Understanding of storage performance management
Understanding of security in relation to storage, applications, data and databases
Experience in managing relationships with key suppliers
Expert knowledge of storage technologies
Expert knowledge of managing hosting environments
Competencies specific to this role:
Proven experience of delivering process efficiencies & improvements
Self-motivated and able to work unaided on assigned tasks
A motivational team leader with desire to provide a high quality service
Strong experience of coordinating service solutions with business stakeholders
Strong proven ability in:
Service management
Project management
Vendor management
Incident management
Stakeholder management
Communications skills
Key Skills: Infrastructure, Storage, Backup, ITIL, Cloud
Location: Epsom, Surrey, Leatherhead
Salary to £60000
Permanent Role
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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