Supervisor - Criminal Justice

Malvern, Worcestershire
£24,813 - £29,307
14 Feb 2017
27 Feb 2017
Clearance Level
Job Type

SUPERVISOR- Criminal Justice

Malvern, Worcestershire

Permanent Contract

Full Time

The closing date for this post is 12 noon Monday 27th February 2017

Interviews will be held on Wednesday 8th March 2017

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to support, direct and oversee an efficient and effective victim and witness care service which ensures the provision of appropriate levels of victim and witness care, in line with national, regional and local requirements, tailored to the needs of victims and witnesses of offences which are subject of a Prosecution, Trial or Committal.

Main Responsibilities:

To ensure that the requirements of the existing statutory obligations and code requirements are met and that compliance with national standards are met.

To ensure opportunities to provide an enhanced service are considered where necessary and that the considerations of any existing charter influence the service provided where appropriate.

To work with partner agencies to ensure that there is continual opportunity to refer victims and witnesses to the correct pathway to ensure that their needs are able to be met and the relevant care is able to be provided by an appropriate public or third sector body.

To work with the appropriate organisations and their constituent departments to ensure early identification of risk, resolution of issues, addressing of concerns and mitigation of threat and harm to any organisation or individual.

To create an environment that promotes continual improvement and learning, and one which recognises excellence in respect of business as usual and the transformation programme.  Supporting staff to excel and developing a culture of “Lead to Serve”. 

To act as the first response for internal and external dissatisfaction and complaints about the service and/or colleagues within them, and deal with the matters in a timely, proportionate, transparent and inclusive manner.

To act as the ‘Single Point of Contact’ for operational victim and witness care matters and relationships with relevant key operational stakeholders.

To provide management information (routine and ad-hoc) as requested in a timely manner and to promote the reputation of the single Witness Care Service Centre.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.


5 A-C GCSEs (including English Language)

Level 3 (or equivalent),Supervisory qualification (e.g. CMS)

A thorough working knowledge of the Criminal Justice System, relevant legislation, Victims Code and Witness Charter and the requirements laid upon victim and witness care units.

Knowledge of the working practices of one or more agencies in the criminal justice system (or relevant third sector) in respect of the management of victims and witnesses. In particular the system, processes and support mechanisms in place to ensure the court attendance of victims and witnesses.

Significant supervisory experience, within a customer care environment dealing remotely with challenging and emotional issues. 

Able to work within and support a team working under pressure and with high workloads,

Good oral and written communication skills including the ability to research and collate information.

Competent use of IT, including Windows packages (or equivalent).

Special Conditions

Working hours between 0730 and 1930hrs within the Flexi- time scheme with a requirement to work outside of core office hours (0800-1800) on a rota as required.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks

Similar jobs

Similar jobs