3rd Line Wintel - SECURITY CLEARED

£269 per day
10 Feb 2017
10 Mar 2017
Tom Truman
Clearance Level
Job Type
Roles & Responsibilities

* Call and incident Management
* Respond to service calls and resolve incidents to ensure SLA targets are achieved
* Increase the First Time Fix rate
* Adhere to escalation procedures
* Assist with technical escalations for other team members
* Monitor call queue and follow up with specialist support teams for resolution
* Adhere to customer and Computacenter Security Policies
* Contribute to and use the sites procedure file
* Participate in team and sector meetings
* Utilise the Remedy tool suite to monitor progress of all incidents
* Ensure accurate completion of all incident records and associated paperwork
* To monitor and update the call management system as required
* Assist with SLA reporting

Key Requirements
* 5+ years' experience Manage, Maintain, Configure & Trouble Shoot of large enterprise environments.
* 3+ years with either; VMware/Hyper-V, Windows Server 2003/2008/2012, Windows Active Directory,
* Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
* Able to communicate clearly with peers as well as management
* Self-driven and resourceful to achieve goals independently as well as work well in groups
* Flexibility to adjust to changing requirements, schedules and priorities
* The ability to socialize ideas, make recommendations and gather team consensus to move forward
* Excellent communication, writing, meeting facilitation skills
* A software technical qualifications, i.e. MCSA, Hyper V, VCP
* Familiarity with creating & using Powershell scripts to simplify repetitive tasks
* A broad technical knowledge of Cisco Technologies, (LAN/WAN) and a good overall understanding of Firewalls.
* Relevant technical qualifications, i.e. CCNA/ CCNP

* In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
* Good understanding of IT infrastructure, with particular server knowledge (Windows Server 2003 - 2008 )
* Accurate and logical problem solving skills
* Ability and desire to excel in a team environment
* Active Directory deployment/configuration/troubleshooting skills/ Group

* Networking, including DNS & DHCP
* Windows Server; 2003/2007

Skills Desired:
* IIS , ISA & Forefront Unified Access Gateway
* Virtualisation (VMware or Hyper V)

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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