Project People

Technical Services Agent - Customer Service - Fujitsu

Location
Bracknell
Salary
£7.50 - £8.45 per hour
Posted
09 Feb 2017
Closes
09 Mar 2017
Ref
FJS - C - NP - SWIV
Contact
Nancy Pottinger
Clearance Level
SC
Job Type
Permanent

Technical Services Agent - Customer Service - Fujitsu

Bracknell - Day shifts - 40 hours per week - £7.50 - £8.45 per hour

customer advisor - customer service - customer support - trouble shooting - helpline - help desk - support team - product support - customer care - customer service representative - customer service agent - inbound customer service representative - 1st line support - 1st line service

The DCNS Connectivity contract provides the entire fixed network infrastructure to support MoD operations throughout the UK and abroad. It is a 5 year contract with additional options to extend further and is valued at in excess of £500M.The number of resources required by The Contractor is based on the re-competition data provided by The Authority.

The role will be to manually exchange ticket information from the OSM ticket management system to the Contractor's CASD ticket system. Any updates to tickets from either system will be reflected in the mirror system, such that an update in CASD will be manually reflected in the OSM system in order to be visible to both OSM, for management, and to the End User via the OSM SPOC if required.

Part of the GCB WAN/LAN Operate Support Team.

Responsible for accurately and timely processing of queue management tasks

Able to work in a team or on their own with no or very little supervision

Be able to efficiently use the IT and Toolsets provided

Be able to transfer Change and Problem Management data from one tool set to another

Ability to work at short notice (within reason) when required

Skills - Mandatory:

Excellent Customer Service Skills

Good Analytical and diagnostics skills

A commitment to the customer and a willingness to learn

Good interpersonal skills

Problem solving

Adaptability

High Personal Standards

Commitment to continuous learning and personal development

High level of technical knowledge of MS products,

Windows XP skills

Microsoft Office 2000 Applications.

IT Literate

Skills - Useful:

Able to use Office applications ie, WORD, EXCEL etc Analytical ability.

Stress tolerance,

Team player

Skills - on the Job:

Excellent interpersonal skills and ability to work on own initiative. Focus on delivering outstanding customer service.

What we offer

The reward for the right candidate is an excellent opportunity to join a leading global IT organisation offering excellent long term career prospects. Initially, the role will be a 6 month temporary contract. Successful candidates are then offered a permanent role with Fujitsu enabling them to pursue their career down multiple career paths including into managerial and technical roles.

Normal working hours are on an 8 hour shift basis working anytime between 7am and 7pm Monday to Friday

You will begin on a pay rate of £7.50 which will go up to £8.45 once you have submitted your SC clearance and that Group Security have validated this

Project People Ltd is acting as an Employment Agency in relation to this vacancy.

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