Application Support Technician - NATO

Location
Geilenkirchen, Nordrhein-Westfalen (DE)
Salary
to be determined
Posted
07 Feb 2017
Closes
07 Mar 2017
Clearance Level
DV, NATO, None / Undisclosed, SC
Sector
Defence
Job Type
Contract

Application Support Technician - NATO
Location: Germany, Geilenkirchen, NATO
Deadline: ASAP
Reference: 77724
Contract duration: Temporary to be determined


Sapienza is recruiting an Application Support Technician to work with NATO HQ in Geilenkirchen, Germany. He / she will provide application maintenance and support services. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance. Problems may be resolved by providing advice or training to users about an application’s functionality, correct operation or constraints, by devising work-arounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements – often in close collaboration with the system’s developers.


Responsibilities:

•    Maintains (both in-house and outsourced) application software hosted on NAEW&C networks and stand-alone IT/CIS Systems (Data and Support Software). Includes logistics software that are used in support of Weapons Platform and are Mission Critical
•    Applies life-cycle support for user account administration, fielded application software and data configuration management
•    Applies quality assurance to the fielded application software and support processes and related technical documentation
•    Applies maintenance of IT/CIS Service plans and procedures for the life cycle and supporting functions for assigned applications software
•    Implements of IT/CIS Service Requests for changes and maintenance to fielded applications
•    Conducts integration tests to validate the correctness of application software changes implemented, or to validate new versions of off-the-shelf products
•    Arranges and coordinates SQ internally the installation support for assigned application software on server and client platforms, including configuration management
•    Supports the conversion of legacy product application software into new IT/CIS Service environments
•    Supports technical reviews of contractor produced application software and data packages
•    Applying core data structures to COTS/NOTS and contractually delivered software applications
•    Applies routine and contingency support for application software maintenance and support efforts at FOBs/FOL and at other deployed locations
•    Applies Information Security protection to assigned IT/CIS Services (including software, on-line and archived data, workflows, etc.) iaw NATO and NAEW&C security directives, to include a viable disaster recovery capability
•    Provides technical advice and support on assigned application software to external partners and industry
•    Supports product selection and acquisition, trial installations and walkthroughs, deployment, enabler training, testing and release for use, in-house and outsourced technical support and maintenance, and 2nd level user support of each assigned IT/CIS Services
•    Participates in analysis of causes and incidents of IT/CIS Service failures (including IT System trouble-shooting) and effecting/conducting appropriate action to correct problems
•    Maintains and operates an efficient and effective technical library for assigned software applications
•    Conducts data extraction requirements, to include implementing functional solutions

Profile:
•    Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related experience
•    Required qualifications:
o    Microsoft Certified Solutions Associate SQL Server 2012
o    Microsoft Technology Associate IT Infrastructure
o    Oracle Database 11g Administrator Certified Professional
o    Oracle Enterprise Manager 11g Certified Implementation Specialist
o    Oracle Weblogic Server 11g Certified Associate
•    Identifies and resolves problems with applications, following agreed procedures
•    Uses application management software and tools to collect agreed performance statistics
•    Carries out agreed applications maintenance tasks
•    Standard automatic data processing knowledge:
o    Word Processing: Working Knowledge
o    Spreadsheet: Working Knowledge
o    Graphics Presentation: Working Knowledge
o    Database: Advanced Knowledge
o    eMail Clients/Web Browsers: Working Knowledge
o    Web Content Management: Advanced Knowledge
•    Desirable qualifications:
o    Experience working with software toolsets
o    Experience in using one or more of the C++, ASP, JAVA, and HTML programming languages
•    Fluent in English


Contact:
Candidates must be in possession of a NATO Secret Security Clearance and eligible to work in the EU
Please send your CV (in English) as soon as possible at jobs@sapienzaconsulting.com

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