Service Architect - SC CLEARED

£463 per day
07 Feb 2017
07 Mar 2017
Tom Truman
Clearance Level
Job Type
Job Purpose & Accountability:
Develop service design documentation for all Logistic Support processes. Ensuring that the documents provide sufficient detail to enable transition to live and enable operations to deliver and support the services. This will include planning for Service Operations, encompassing KPI and PI alignment to the service, tooling, skills and volume
* During transformation liaising with programme, operational capability teams and the customer to assure and support delivery of quality service products on time and to budget.
* Maintain reusable collateral for future opportunities acting on feedback received from delivery, support teams concerning delivery and operation of services and through continual service improvement which will include collecting and aligning existing process artefacts and developing a Service Delivery Architecture Framework.
* Interacting with other Architect and programme disciplines during delivery and/or transformation to operations and EMEA wide teams to ensure architectural conformance to process model and standards.
Developing processes for:
1. Supply Support (Asset Mgt, Configuration Management, Transportation, etc.),
2. Break-fix (Repairs, Disposal, Eqpt Quarantine, Scheduled Maintenance etc.)
Reporting to Solution Owner

Skills - Mandatory:
Strong customer-management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the business or Customer.
The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.
The Service Architect must have:
* A detailed knowledge of service delivery concepts and techniques.
* A strong operational understanding of service supply chains
* Experience of service design for major IT systems
* The ability to write coherent, concise, and readable technical documentation.
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
* A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
* Experience of service architecture and design for major IT systems

Skills - Useful:
ITIL version 3 Practitioner or Expert
* Experience of modelling techniques and tools - process, applications, data and technology
* Knowledge of Remedy and or MJDI

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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