Field Monitoring Officer - Exeter
Regional travel around Exeter and the surrounding areas - Home based and must live in EX1, EX2 or EX3, EX14, EX16, EX31 or EX34 postcode
Ability to work in the evenings, over 7 days a week (average 35.19 hrs) on a 13 week shift roster
Competitive salary, company car and benefits
Successful candidates will require DBS clearance before commencing employment
About the role
Capita's Electronic Monitoring Service (EMS) are currently looking for a home based Field Monitoring Officer to cover Exeter and the surrounding areas. The roles will be responsible for the installation, monitoring and decommissioning of curfew equipment in accordance with procedures and terms of the contract, over a 24 hour period, 365 days a year. They will be frontline roles where you will be entering the homes of female and male monitoring subjects. You will visit subjects with the purpose of installing and calibrating monitoring equipment, so that the subject can be detected within the boundaries of their property.
The roles are being offered on a permanent basis, and will come with full training, a competitive basic salary and a company car.
About Capita | Electronic Monitoring
Capita Electronic Monitoring (EMS) is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.
EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including 'tagging') across England and Wales. Currently we manage monitoring centres in Norwich and Manchester, alongside a nationwide field force.
What you will do:
Comply fully with any curfew order, including installation and removal of curfew equipment in subject homes.
Fully investigate any incidents that may occur during curfew order period.
Check all equipment on issue and collection from subjects home.
Clean equipment and quarantine unserviceable/ held for evidence equipment.
Complete all paperwork in a timely and accurate manner, ensuring legibility of any written reports.
Liaise with the local office over any breaches of the curfew order.
Ensure all standard operational procedures are adhered to and contract compliance is maintained at all times.
Attend court as required.
Ad-hoc duties as directed by the manager
Attendance at Branch/Manager meetings when necessary
Your experience will include:
Experience of working in customer facing roles. Along with being comfortable with having potentially awkward conversations.
Excellent Interpersonal skills.
Excellent standard of verbal and written English.
Able to work flexibly on a shift rota basis.
Ability to work well as part of a team.
Full UK Driving Licence (at least 2 years driving experience as Company vehicle provided).
The flexibility to travel as required.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
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