IT Service Desk Analyst - Loughlinstown

Dublin South
£23000 - £25500 per annum
01 Feb 2017
23 Feb 2017
Fay Wilberforce
Clearance Level
Job Type

IT Service Desk Analyst - Loughlinstown

About the role

Capita are an industry leading provider of IT services and we have a great opportunity for an IT Service Desk Analyst to join our Managed IT Service business.

It's an exciting time to join Capita. We are committed to accelerate and enhance our focus on emerging technologies to ensure clients benefit from leading digital solutions, artificial intelligence, robotics, open data and Internet of Things. As a leading provider of IT Services to some of the leading companies in the ROI and UK this is an opportunity for an IT service Desk Analyst to progress their career and build knowledge in a leading and forward thinking organisation.

This is a Monday to Friday role with hours worked between 8am and 6pm. There is also the opportunity to partake in the out of hour's rota for which overtime will be paid.

The role based in our offices in the Cherrywood Business Park in Loughlinstown.

What you will do:

You'll be the first point of contact for people contacting the Service Desk so you'll be involved with call logging, problem handling and call dispatch.

You'll provide advice and guidance for computer users on hardware and software matters and help to resolve their IT issues.

Your experience will include:

We're based on customer site so we're passionate about not just providing a "fix" to IT problems but to making sure our customers receive the very best levels of service and find us approachable and professional.

Our Service Desk Technicians are committed to providing the very best levels of technical support and credibility to our customers so you'll be passionate about making a great impression and developing your career in a customer facing environment.

We are looking for candidates who either have an interest in IT and an exceptional customer facing manner that we can train into a Service Desk role or accomplished Service Desk Technicians looking to progress their career in a FTSE 100.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday (goes to 25 days after 2 years and to 27 days after 5 years), company pension scheme and access to voluntary benefit options including; life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.