Change Analyst - Security Cleared / Clearable

Recruiter
Location
Manchester
Salary
Negotiable
Posted
01 Feb 2017
Closes
24 Feb 2017
Ref
50179605
Contact
Alexandra Bainbridge
Clearance Level
SC
Job Type
Contract

Change Analyst - Security Cleared / Clearable


My client who are one of the UK's leading telecommunications company based in Manchester are looking for a Change Analyst who is Security Cleared or Clearable to join their team on an initial 3 month contract.

The Change Analyst is responsible for key customers and internal agencies in relation to the successful delivery of changes that affect a customer's service.

This will include;

  • Raising all changes affecting a customer, taking responsibility to ensure accuracy is achieved whilst raising the changes on to "Remedy".
  • Ensuring visibility of changes being carried out by the client and / or the customer.
  • Managing the progression of changes, and ensuring that they meet the relevant objectives.Gaining approval from a customer for all types of changes.
  • Building a relationship with customer/s to ensure strong working relationships are developed.
  • Providing change related management Information.

Role Responsibilities:

  • Validate and log all new change requests received onto Remedy
  • Ability to liaise with and coordinate with project and delivery teams and able to cross reference BAU and Project requirements
  • Owning and updating Change tickets via Remedy
  • Create and maintain a Forward Schedule of Change
  • Liaise with all necessary parties to coordinate change planning & implementation.
  • Respond to Change related queries
  • Create, review & update where required all LWIs for new and existing change processes.

Skills:

  • Knowledge of Cramer/COPs & MORI is desirable
  • ITIL Foundation is desirable
  • Remedy knowledge is desirable

If this role is of interest and you would like to know more then please apply now.

Change Analyst - Security Cleared / Clearable