3rd Line Support / Infrastructure Support Engineer

27 Jan 2017
24 Feb 2017
Clearance Level
Job Type

An exciting opportunity has arisen to join a successful £100m service delivery organisation as a 3rd Line Support / Infrastructure Support Engineer, based at client site in Aldermaston, West Berkshire.

In this position your main responsibility is to provide a quality 3rd Line experience and support for all internal and external customers, and to engage with key suppliers and support functions.


Key day to day tasks & responsibilities:


  • To provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call.
  • Responsible for the managed refurbishment of PC across all sites and all Networks.
  • To execute last minute requests for work in the highest profile locations.
  • To Manage a 160+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements.
  • Day to day responsibilities for overall PC build. Including remote and manual software installation and OS software deployment. Applying firmware updates, software patches and updates to achieve optimum product functionality.
  • Carry out Software version customization, testing services and technical support.
  • Work in a timely and organised manner in conjunction with high profile project plans.
  • Provide problem diagnosis to management coherently and recommend possible resolutions.
  • Carry out any other duty in relation to the delivery of the contact as required by the Evergreen team leader or Service Delivery Manager.
  • Potential for overtime by supporting out of hours


Skills & Experience:


You will have knowledge of the following skills.

  • Networking fundamentals
  • Planning and Implementing installation projects and process
  • Windows 10/7/XP
  • Maintenance and repair PC hardware and peripherals
  • SCCM deployment
  • Active Directory
  • Experience of large OS migration projects
  • Experience of SCCM / WSUS patching technology

Working within the Evergreen Support Team and assisting with the following:

  • Configure PC hardware and software related options.
  • Networking related issues
  • PC maintenance and repair
  • Installing and working with PC operating systems
  • Latest knowledge of Audio Visual technologies
  • Provide sales technical support to the customer
  • Patch management, software distribution, and OS deployment using SCCM/AD
  • Responsible for day to day administration of BAU technical infrastructure & services


Must be prepared to work on a nuclear licenced site with DV clearance.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

Based on our client site in Aldermaston you can enjoy the amenities of an on-site restaurant and Costa Coffee as well as ample parking and good public transport links.

We also offer an excellent benefits package including a workplace pension scheme, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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