3rd Line Support / Infrastructure Support Engineer

Location
Tadley
Salary
Negotiable
Posted
27 Jan 2017
Closes
24 Feb 2017
Ref
ISS3AWE
Clearance Level
DV, SC
Job Type
Permanent

An exciting opportunity has arisen to join a successful £100m service delivery organisation as a 3rd Line Support / Infrastructure Support Engineer, based at client site in Aldermaston, West Berkshire.

In this position your main responsibility is to provide a quality 3rd Line experience and support for all internal and external customers, and to engage with key suppliers and support functions.

 

Key day to day tasks & responsibilities:

 

  • To provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call.
  • Responsible for the managed refurbishment of PC across all sites and all Networks.
  • To execute last minute requests for work in the highest profile locations.
  • To Manage a 160+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements.
  • Day to day responsibilities for overall PC build. Including remote and manual software installation and OS software deployment. Applying firmware updates, software patches and updates to achieve optimum product functionality.
  • Carry out Software version customization, testing services and technical support.
  • Work in a timely and organised manner in conjunction with high profile project plans.
  • Provide problem diagnosis to management coherently and recommend possible resolutions.
  • Carry out any other duty in relation to the delivery of the contact as required by the Evergreen team leader or Service Delivery Manager.
  • Potential for overtime by supporting out of hours

 

Skills & Experience:

 

You will have knowledge of the following skills.

  • Networking fundamentals
  • Planning and Implementing installation projects and process
  • Windows 10/7/XP
  • Maintenance and repair PC hardware and peripherals
  • SCCM deployment
  • Active Directory
  • Experience of large OS migration projects
  • Experience of SCCM / WSUS patching technology

Working within the Evergreen Support Team and assisting with the following:

  • Configure PC hardware and software related options.
  • Networking related issues
  • PC maintenance and repair
  • Installing and working with PC operating systems
  • Latest knowledge of Audio Visual technologies
  • Provide sales technical support to the customer
  • Patch management, software distribution, and OS deployment using SCCM/AD
  • Responsible for day to day administration of BAU technical infrastructure & services

 

Must be prepared to work on a nuclear licenced site with DV clearance.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

Based on our client site in Aldermaston you can enjoy the amenities of an on-site restaurant and Costa Coffee as well as ample parking and good public transport links.

We also offer an excellent benefits package including a workplace pension scheme, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!