Lead Service Architect
We require a Lead Service Architect to join the team based in Reigate, SurreyAbout Capita Updata which is part of Capita, a FTSE 100 and leading Business Process Outsourcer, is now seeking A Team leader / Senior Service Architect to join their team of consultancy services to lead, Manage and re define the department relating to Service Architecture and Service Management. To design and enable transition of IT services to meet business requirements, recognising that for many organisations, IT is an enabler of business.
About your RoleWorking alongside the Updata Bid Team to provide service design support for various external & internal deals. You will have line management responsibilities and you will be responsible for resource management of the team. This is also a role that will re-define the department and shape all the templates to suit the business offerings that Updata want to take to market.
Other responsibilities include:
* Take a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.
* Champions service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and compliant with ISO2000
*Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
*Production of a Service Model to support Operational teams in the delivery of IT services
*To produce or update the customer specific contractual agreement (Service Level Agreement) and gain sign off from the customer.
*Works closely with Project Management to lead on service elements of delivery to enable the operations transition team to transition the service into live production.
*Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
*Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope.
*Service architecture and subject matter expertise to support the ISO 20000 Service management accreditations
*Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures. Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures.
*Experience in selecting and applying service management principles, policies and techniques in client operational environments.
*Customer focussed with ability to identify and understand the (internal and/or external) customer's needs.
*Displays a high degree of knowledge relating to service management and TSM toolsets.
*Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models.
*Experience within a network, telecoms or managed service provider company.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, either a company car or car allowance, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
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Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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