IT Service Delivery Manager (SC Cleared or eligible to take)
We are looking for an IT Service Delivery Manager for Major FTSE100 Organisation - HOME BASED with travel - SC Cleared or Eligible to take
About the role
IT Service Delivery Manager to work as part of a wider team delivering to a range of internal clients, delivering and excellent service and building relationships with major stakeholders.
About Capita | Technology Solutions
Capita Technology Solutions is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.
We understand business, technology and process. Placing the customer at the heart of everything that we do, we have a proven track record in transforming businesses through intelligent IT. We make it our business to see the world through your eyes and build intelligent, integrated solutions.
Our services are extensive spanning IT Hardware and Infrastructure, virtualisation and cloud services, security, disaster recovery, business continuity, voice, networking, data centre and contact centre. Add to this our professional services expertise in business and technical consultancy, design and implementation advice, health checks and readiness reviews and onsite support and we can bring it all together to maximise investment.
What you will do:
- Deliver to contracted SLA, KPI and PI's
- Contracted service delivered within budget
- Reduce or minimise the risk of service credits through the use of CSIP and Risk management
- All known risks have been accepted (ITES or Client) or recovery actions completed within agreed timescales
Your experience will include:
- ITIL V3 Foundation or Manager Essential
- Must have experience in IT Service Management
- Excellent stakeholder Management
- Major Incident Management experience
- Be able to build excellent customer relationships
- Candidates MUST be eligible to take SC Clearance
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company car or car allowance company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.