SC Service Co-Ordinator

Newcastle upon Tyne
26 Jan 2017
23 Feb 2017
Aime-Jane Humphries
Clearance Level
Job Type
Job Scope/Summary:

The Response Manager has overall responsibility for handling all aspects of the Non Standard Service Request (NSSR) management within the account. This person guides the NSSR through its life-cycle and is the customer interface for all NSSR-related interaction.

Job Specific Responsibilities:

* Manages the end to end NSSR process from receipt of a service request through proposal, approval and delivery
* Implements and operates HPE best practice in terms of standards and process within NSSR.
*Identifies and leverages appropriately skilled resources for the completion of service request proposals
* Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets.
* Works with client manager(s) to scope and qualify new non-standard service requests, prepare proposals and to sell HP capabilities
* Ensures the solution and business case is satisfactorily defined and accepted by the customer
* Analyses non-standard service requests and HPE proposals to determine whether certain request types should be orderable as standard service request and transitions these type of requests
* Uses good business judgment in prioritization of non-standard service requests in line with business objectives and contractual commitments.
* Builds effective linkages within the HP organizations and other accounts.
* Establishes and ensures that appropriate Quality Assurance processes are maintained during NSSR fulfilment
* Attains a solid understanding of the client contract

Daily rate £100-£120
SC clearance

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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