DV Application Support Team Lead

Location
City of London
Salary
£20 - £70000 per annum + flexible
Posted
26 Jan 2017
Closes
23 Feb 2017
Ref
LKH1999
Contact
Leo Howard
Clearance Level
DV
Job Type
Permanent

DV Application Support Team Lead

Our government client is currently looking for an Application Support Team Lead to lead a team of seven Third Line engineers and administrators to support a number of new and complex applications for a London based client.


Responsibilities:

  • Service Level Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Continuity Management
  • Routine IT Operations
  • Configuration Management
  • Security Management
  • Release and Deployment Management
  • Request Fulfilment
  • Performance and Capacity Management


Skills Required:

  • Experience in managing a team of resources to support applications using the ITIL v3 Service Management Framework to an external client
  • Excellent communication, co-ordination and leadership skills
  • Has a good understanding of technologies and equipment that facilitate support engineering methods
  • Able to grasp business context how service operates and influence business adoption
  • Responsible for developing and implementing approaches
  • Provides supervision within areas of particular expertise

Role utilises DV clearance