Experis IT

Client Service Associate - Top Tier Clients

£40000 - £60000 per annum
25 Jan 2017
22 Feb 2017
Chris Hume
Clearance Level
None / Undisclosed
Job Type

The world's leading Information Intelligence and Financial Services organisation are looking for a Client Service Associate to join their market leading team in London - this is a great opportunity to work alongside some of the most successful companies in the world across locations such as New York, London and Singapore.

They are seeking a highly energetic Client Service Associate to be a part of their dynamic client service team. The successful candidate will combine the ability to multi task trading and post trading aspects in the world of foreign currency. A keen understanding of trader's needs and bank execution procedures would be helpful. You will work directly with banks and clients to support the vast products and services we offer. The position requires intensive follow-up of current and outstanding issues. Strong verbal and written communication skills are crucial in this challenging role.

· Handle all incoming phone calls and e-mails from external clients and internal Sales and RMs alike
· Log all inquiries, and track every ticket through to resolution in Salesforce CRM
· Investigate and resolve client issues related to trade execution, confirmation, and STP
· Provide clients with training and guidance on system functionality and workflow
· Resolve technical issues in conjunction with application support, network, and development teams
· Perform specific pre-approved tasks according to the preset Operations Procedures
· Work with external vendors and partners to resolve trade and order issues
· Identify and communicate urgent issues that may have associated P/L risk
· Perform intra-day and end of day system checks
· Continuously develop your product and workflow knowledge through learning and evolution
· Build knowledge of the FX market place and keep up with current industry trends
· Complete other assigned tasks

· Bachelor's Degree

Essential Skills & Experience
· Strong customer service skills with a focus on client satisfaction
· Clear communication skills, written and verbal
· Knowledge of FX
· Customer Service, Trade Support, Helpdesk experience
· Independent problem solver able to leverage knowledge, tools, logic, and relationships
· Quick learner with strong attention to details and ability to think outside the box
· Strong organization and prioritization able to manage time and prioritize many concurrent tasks
· Microsoft Office

Desired Skills & Experience
· Trade support experience
· Trading environment experience
· FX Confirmation and Settlement
· FX Prime Brokerage
· Treasury Management Systems
· Market Regulations SWAP Execution Facility and MiFID II knowledge
· IT software & connectivity. FIX protocol, Network connectivity, Trading UI and API, Database.
· Options Trading, Algo Trading, Aggregation
· Salesforce CRM
· Bi-lingual a plus

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