Technical Services Agent - Customer Service - Fujitsu
Technical Services Agent - Customer Service - Fujitsu - Temp to Perm
Bracknell - Day shifts - 40 hours per week - £7.50 - £8.45 per hour
customer advisor - customer service - customer support - trouble shooting - helpline - help desk - support team - product support - customer care - customer service representative - customer service agent - inbound customer service representative
The DCNS Connectivity contract provides the entire fixed network infrastructure to support MoD operations throughout the UK and abroad. It is a 5 year contract with additional options to extend further and is valued at in excess of £500M.The number of resources required by The Contractor is based on the re-competition data provided by The Authority.
The role will be to manually exchange ticket information from the OSM ticket management system to the Contractor's CASD ticket system. Any updates to tickets from either system will be reflected in the mirror system, such that an update in CASD will be manually reflected in the OSM system in order to be visible to both OSM, for management, and to the End User via the OSM SPOC if required.
Part of the GCB WAN/LAN Operate Support Team.
Responsible for accurately and timely processing of queue management tasks
Able to work in a team or on their own with no or very little supervision
Be able to efficiently use the IT and Toolsets provided
Be able to transfer Change and Problem Management data from one tool set to another
Ability to work at short notice (within reason) when required
Skills - Mandatory:
Excellent Customer Service Skills
Good Analytical and diagnostics skills
A commitment to the customer and a willingness to learn
Good interpersonal skills
High Personal Standards
Commitment to continuous learning and personal development
High level of technical knowledge of MS products,
Windows XP skills
Microsoft Office 2000 Applications.
Skills - Useful:
Able to use Office applications ie, WORD, EXCEL etc Analytical ability.
Skills - on the Job:
Excellent interpersonal skills and ability to work on own initiative. Focus on delivering outstanding customer service.
Security Clearance: Requires SC Clearance, or the ability to obtain one (Fujitsu will sponsor this)
You will begin on a pay rate of £7.50 which will go up to £8.45 once you have submitted your SC clearance and that Group Security have validated this
Project People Ltd is acting as an Employment Agency in relation to this vacancy.