IT Senior Supplier Relationship Manager

£1 per annum
23 Jan 2017
20 Feb 2017
Tiffany Lingham
Clearance Level
None / Undisclosed
Job Type

IT Senior Supplier Relationship Manager

An IT Senior Supplier Relationship Manager is required to join a team on a permanent basis with our client a global re-insurers and a leading provider of 'closed life' services on a permanent basis in Telford.

Skills required of the IT Senior Supplier Relationship Manager:

  • Previous relationship management within the IT space of 3rd party suppliers - internal and external, telephony, managed service providers etc.
  • Strong Stakeholder Management skills - ability to chair service reviews, be the point of escalation for complaints, ability to deliver difficult messages etc.
  • Strong judgement and negotiation skills
  • ITIL v3 certified and any relationship / supplier management accreditation's
  • Ability to translate business requirements into IT needs and liaise with suppliers

Key responsibilities of the IT Senior Supplier Relationship Manager:

  • To establish and manage effective relationships between IT service providers and the customer based on clear understanding of the customer and business needs.
  • The Senior Supplier Relationship Manager will align activities to the IT service management and wider IT strategy, and in turn drive through Service Improvement Initiatives with internal and external IT supplier teams to ensure ongoing customer satisfaction.
  • The role holder will through effective stakeholder management identify customer needs and ensure that the service provider is able to meet these needs as business needs change over time.

The ideal candidate will value relationships with people and suppliers and be comfortable presenting to a Senior Stakeholder panel. You will need to be a delivery focused team player with a positive outlook who is personable and approachable to the wider team.

This is a new position to fit within the clients new target operating model to establish the scope of work in line with the change of business direction.

To hear more about the role, please apply now.