End User Service Assurance Manager

Location
Bristol
Salary
£350 - £425 per day
Posted
23 Jan 2017
Closes
20 Feb 2017
Ref
ESA-AXW
Contact
Aaron Wallace
Clearance Level
None / Undisclosed
Job Type
Contract
Exciting opportunity for a End User Service Assurance Manager within a changing environment.

The current estate supports 12,500 users. The users require equipment and access to our services to deliver their business objectives.
These services are delivered through an MPLS WAN, WIFI and remote access.
There is a legacy telephony PABX estate with is being migrated to MPLS
We have a diversity of end user devices comprising of Laptop's Desktops, UTC devices, Ipads, Blackberries and android devices. Understanding of the underpinning technologies is also required.
These evolving roles are "hands off" but assure issues with these services, are resolved by our partners by means of challenging and supporting them. The posts are both involved with incident and problem management, providing technical input to the resolution of incidents/restoration of services, influenced by an understanding of business impacts and workarounds.
The role will also provide subject matter expertise to projects.

* Understands services provided by our suppliers and is able to assure those services delivered to end users
* Is involved with resolution of VIP user issues
* Works with suppliers to identify device roadmaps such that stock can be understood and managed appropriately minimising risk to the business
* Provides advice on devices, eg blackberries, laptops, etc to ensure devices are fit for purpose
* Drafts and issues approved communications to users identifying health and safety, or training issues, related to device components,
* Liaises with the business on assistive technologies
* Provides subject matter expertise (from identification to support with selecting new suppliers) on mobile device management, printing etc
* Reviews project documentation
* Review operational processes to ensure they achieve their objectives
* Familiar with mobile device management
* Understands deployment methodologies
* Change management with regard to EUC
* Awareness of o365


An ideal candidate will demonstrate:

* Can do attitude
* Appropriate technical qualification MCSE/CNN desirable
* Problem solving skills
* commercial/contractual awareness
* knowledge of end user or connectivity technologies
* an ability to assure roadmaps
* an awareness of asset and stock management
* an ability to assess impact on connectivity
* capability to talk to our technical architects
* good rapport building and maintenance skills
* attainment and use of ITIL framework, particularly service design principles
* be self driven
* excellent time management and prioritisation skills
* proven communications (verbal and written skills), particularly influencing
* capability to deliver results through others


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.