Experis IT

Business Change Manager

£52969 - £62239 per annum + pension + benefits
23 Jan 2017
20 Feb 2017
emily higgs-bayliss
Clearance Level
Job Type

Business Change Manager - G7

£52,969 - £62,239 + Civil service pension + flexible working arrangements + generous annual leave

Central London moving to Croydon within 6 months

About the Home Office

We are the lead government department for immigration and passports, drugs policy, crime, counter-terrorism and the police.

Our priorities are to:

  • empower the public to hold the police to account for their role in cutting crime
  • free up the police to fight crime more effectively and efficiently
  • create a more integrated criminal justice system
  • secure our borders and reduce immigration
  • protect people's freedoms and civil liberties
  • protect our citizens from terrorism

There is considerable scale and variety to what we do. Every year our systems process millions of visa applications, border crossings, and passport applications.

Role and Responsibilities

  • Responsible for developing and implementing the Business Change Management (BCM) Strategy and detailed methodology across technology project work and feasibility studies
  • Responsible for identifying business change risks and opportunities and implementing a central approach stakeholder management, and cultural and behavioural change
  • Team responsibility for embedding and promoting change toolkit within the projects, programmes and other as required.
  • Tailoring and updating methodology where necessary on an ongoing basis
  • Provide and write communications where required
  • Support the development of I&P through its transformation to a high performing team with shared goals and objectives


  • Keeps up to date with the latest relevant technology developments and trends
  • Has extensive knowledge of business change techniques required to facilitate business transformation with minimum impact on the business
  • Has working knowledge of business design and deployment methodologies
  • Has extensive knowledge of training and communications tools and techniques


  • Is able to demonstrate progressive leadership in identifying and implementing opportunities for exploitation of new processes and technology
  • Is able to influence strategy with respect to I&P objectives, as well as influencing other senior management stakeholders and business owners
  • Is able to demonstrate good stakeholder management skills and is able to coach stakeholders in technology projects and way of working
  • Is able to identify, understand and take account of key strategic drivers which influence the Business Change function activities
  • Is able to assess both business and technical risks, and can balance risk against benefit to propose the appropriate actions to mitigate risk
  • Is able to develop productive relationships with internal and external stakeholders to deliver success
  • Is able to manage change effectively, identifying resistance, building engagement and involvement, and rewarding innovation
  • Is able to demonstrate excellent management, communication, motivational and team-building skills
  • Is able to identify and implement new and more efficient ways of working
  • Is able to maintain budgetary control over multi-million expenditure budgets
  • Champions equality and diversity and promotes best practice

Essential Criteria

  • A number of years of professional experience in technology systems design and deployment in a large scale IT function, of which significant experience should have been at a Senior Management (Principal Consultant) level in Business Change function
  • Has been responsible for the development of Business Change Strategy to support business needs in a large, complex organisation
  • Has deployed and operated a structured governance model to manage change in large business systems change environments
  • Has a extensive experience of the development of full business cases including benefits and costs
  • Has a proven track record of enabling tangible benefits through the deployment of technology systems and effective change management strategy
  • Has been responsible for managing 3rd party delivery
  • Has been responsible for significant budgetary control with respect to business transformation functions
  • Has successfully developed and lead a team to deliver the business objectives
  • Has coached and developed individuals to achieve operational excellence and developing new, more efficient ways of working
  • Has proven track record in facilitation, coaching, influencing and negotiating
  • Has significant organisational change management experience for technology programmes in a complex, multi-site organisation
  • Has been a proven and successful leader of technical people in a large, multi-site operation
  • Has experience of successfully initiating and managing sizeable change programmes
  • Has proven success in delivering and sustaining a high performance culture
  • Has proven understanding and commitment to excellent customer service

Desirable Experience

  • Familiar with public sector governance requirements for internal control
  • Previous experience of technology systems support
  • Educated to degree or professional level
  • Certification in Business Change

If this job sounds something you'd be keen to explore further, apply now with your latest CV or contact Emily Higgs-Bayliss at Experis.

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