Deputy Head of ICT Services

Hindlip, Worcester
£62,946 - £70,179
11 Jan 2017
23 Jan 2017
PR 616
Clearance Level
Job Type

Fixed Term Contract – 12 months

Full Time

The closing date for this post is 12 noon on Monday 23rd January 2017.

Interviews will be held W/C 13th February 2017.

Hindlip has beautiful surroundings and easy access from the motorway (M5) plus many other benefits to include:

Free parking

Staff restaurant

Subsidised gym facilities

Career development

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to Ensure that all ICT needs of Warwickshire and West Mercia police are identified and met through provision of ICT assets and services that are balanced in terms of their individual and collective contribution to and alignment with the overall aims and objectives of Warwickshire and West Mercia and in response to current and future needs, to enable delivery of acceptable levels of policing services.  The portfolio covers ICT and Information planning, ICT and Information provisioning, and ICT and Information availability.

Main Responsibilities:

Lead and take individual responsibility to plan, develop and implement strategy, policy, practice and procedure for all ICT assets and service development and renewal to ensure best use of resources to enable delivery of acceptable levels of policing services.

Fulfilling the role of Information Asset Owner (IAN) for all information and information processing systems managed within the business area including:

providing written input on the security and use of information annually to the SIROS and, if applicable, the Information Management Strategy Board.

appropriate monitoring activities in support of maintaining good Information Assurance governance, including policy and procedure amendment.

 addressing and managing actual or potential security breaches, supported by the Information Security Officers.

periodic checks of system users access rights, taking appropriate action to revoke such rights when necessary.   

Reviewing new requests for system access to AIM (e.g. new and revised applications).

Ensuring appropriate controls are in place for the secure handling, storage, movement, and disposal of information and decommissioning of information processing systems.

Head of profession in respect of all allocated portfolio assets, activities, facilities, services and resources, including fulfilling the role of Chief Information Officer (CIO) and the provision of expert advice, guidance, interpretation and support to executive, managers and senior stakeholders in support of corporate decision-making.

Ensure the relentless focus of the allocated portfolio, in terms of understanding individual, team, functional and force performance and contribution, on resolving performance challenges within the portfolio, the Enabling Services directorate and across Warwickshire and West Mercia to enable delivery of agreed outcomes. 

Lead the preparation of business plans and their delivery in respect of allocated portfolio ensuring that demanding service levels are set and performance is managed so that all aspects of allocated portfolio are timely, appropriate and value for money and that appropriate levels of professional standards are maintained and the force is compliant with legislation and its general duty of care.

Ensure the management and control of allocated portfolio’s expenditure within agreed budgets and financial management arrangements.

Ensure the accurate and timely production and publication of all necessary reports and information relating to allocated portfolio in support of governance arrangements and corporate and tactical decision making to meet the needs of internal and external stakeholders and other interested parties.

Ensure that all data and information related to the allocated portfolio is maintained and managed in accordance with good practice in respect of its Confidentiality, Availability and Integrity and that appropriate contingency arrangements are in place regarding portfolio service delivery

Ensure that liaison takes place and relationships are maintained with other directorates, functional managers and stakeholders so as to understand their needs of the allocated portfolio and to ensure they are fully informed of allocated portfolio’s objectives, purposes and achievements.

Maintain awareness and knowledge of portfolio contemporary theory, methods, practices and legislation ensuring that an environment of continuous improvement and innovation exists across the portfolio and that emerging best practice and initiatives developed within and outside the police service are evaluated, so that the portfolio remains lean, relevant and focused on priority issues

Represent professionally and promote the reputation of Warwickshire and West Mercia Police and the Enabling Services Directorate (as a ‘One Directorate’ lead) at meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations that enhance the service delivery to the public of Warwickshire and West Mercia.  Lead negotiation and consultation on matters relevant to allocated portfolio on behalf of Warwickshire and West Mercia Police.

Ensure integrity, fairness and consideration of the needs of others is incorporated into the daily duties and relationships with colleagues and the conduct and service delivery of allocated portfolio.


Professional management qualification or ICT professional qualification.

Experience of leading all ICT arrangements in a large complex multi faceted organisation.

Experience of successful enabling of organisational change through development and delivery of ICT strategy.

Experience of successful commercial engagement with suppliers and consultants.

Experience of managing an organisations ICT revenue and capital budgets and of ICT whole life costing.

Experience of development and delivery of successful ICT services organisation change to improve user service experience.

A track record of developing strong working relationships with a wide number of stakeholders - internal and external, e.g. reporting bodies, senior executives, professional advisers, Trade Unions, users, etc.

Successful management of large scale ICT programmes and projects including responsibility for related budgets.

Experience of target setting and evaluation for performance improvement

Ability to think and contribute strategically at an executive level whilst maintaining a strong focus on ICT operational activity and engagement.

High level of Customer/User engagement and service delivery skills

Excellent and effective interpersonal skills.

High level of communication and influencing skills.

Sound facilitating style and proven ability to understand key levers in different business models, managing staff and key stakeholders and the flexibility to adjust the approach and style.

Ability to operate calmly and professionally under pressure.

Ability to be persuasive, yet sensitive and tactful. To resolve conflict wisely and authoritatively.

Ability to provide senior leadership on change management.

Ability to inspire, enthuse, to keep people focused in spite of setback/difficulty.

Special Conditions:

This post has been designated as ‘Politically Sensitive’ under the Local Government and Housing Act 1989 (as amended).

On-call commitment

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks.

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