2nd Line IT Support Engineer

City of London
04 Jan 2017
01 Feb 2017
Mustafa Miah
Clearance Level
Job Type

POSITION: 2nd Line IT Support Engineer


DURATION: 6 - 12 Months Contract with the option for further contract renewals

DAILY RATE: Highly Competitive (dependent on candidate's level of experience)

** Please note: DV Clearance is required to fulfil this position prior to project commencement **

Role Profile

An exciting opportunity has arisen for an ambitious 2nd Line IT Support Engineer to join a progressive Applications Support team to provide support to some of the most important IT systems in the UK and to assist with the technical successes of bespoke applications within a fast paced environment.

As a key member of the Application Support Team, the 2nd Line IT Support Engineer will develop a detailed technical understanding of a suite of applications and apply problem solving techniques to an Application Support environment.

The 2nd Line IT Support Engineer's primary function will be to prioritise incidents reported by customers, diagnose and rectify issues and where required liaise with 3rd Line Support Teams and Developers.

Working with teams based in multiple locations, the 2nd Line IT Support Engineer will be required to keep our client organisation informed of progress and ensure more serious incidents are resolved within agreed timescales.

The 2nd Line IT Support Engineer will work within a team of 8 engineers supporting around 600 users and will work closely with a sister support team based at an alternative site.

The Application Support Team covers a core hour's model of Monday to Friday 08:00am - 18:00pm as split shifts with on-call facility outside of these hours. There will be occasions where you are required to work late at short notice to cover operational demands.

Key Responsibilities:

As part of the Application Support Team, the 2nd Line IT Support Engineer will:

  • Prioritise incidents reported by our customers;
  • Investigate and resolve incidents across a number of applications;
  • Be the single point of contact for escalations from our customers/partners;
  • Provide admin support to the support teams and other suppliers;
  • Work closely with colleagues based at alternate sites.

Candidate Profile

This is a fantastic opportunity for a 2nd Line IT Support Engineer who enjoys working on challenging projects as part of a team within a high pressurised environment.

This is a varied and demanding role and therefore we are seeking a resilient 2nd Line IT Support Engineer with excellent investigative and problem-solving skills.

For this, our client will help the 2nd Line IT Support Engineer to build and expand on their existing IT support skills and help them to learn and work on new cutting edge technologies.

The successful 2nd Line IT Support Engineer will need to possess the following skills and experience:

  • Experience of supporting complex, distributed software applications in Windows and Linux environments.
  • Understanding of system administration across a range of operating systems.
  • Working knowledge of Active Directory.
  • Good understanding of software communication technologies applicable to the support of distributed software.

Location: London

Duration: 6 - 12 Months Contract with the option for further contract renewals

Daily Rate: Highly Competitive (dependent on level of experience)

Are you interested???

Do you have the skills and experience we require???

If the answer is yes to both questions, then please apply with your most recent copy of your CV (MS Word version), ensuring that dates of past work history is correct and up-to-date.

Capita Resourcing welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Services offered by Capita Resourcing are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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