Ops CIS - Service Manager

 Ops CIS - Service Manager

LOCATION: Mons, Belgium

CLIENT: NATO

DURATION: until Dec 2019 with possible extensions

SALARY: Negotiable daily rate

STARTING DATE: May 2019

TASKS

• Coordinate cross-Agency service delivery and ensure SLA targets are met

• Participate in Configuration Management Process

• Build Price Proposals for new service deployment

• Support the development and execution of the annual budget

• Provide inputs for the quarterly SLA report

• Provide inputs and recommendations to the SLA Change management process

• Provide support to project managers as required through the project development, delivery and transition into service phases

• Travel: - Business travel throughout the NATO area of operation and national (NATO and non-NATO) facilities

REQUIREMENTS:

• ITILv3 certified at foundation level

• 2 years of experience in the management of CIS systems either as a project manager or service operations manager

DESIRABLE:

• ITIL v3 certified in Service Operations

• PRINCE 2 foundation

• Demonstrable evidence in maintaining knowledge of advances in Information Technology

• Familiarity with military telecommunications and information systems

• Prior experience of working in an international environment

• Knowledge of NATO political ambition and organizational structure