System Administrator

Oracle’s SaaS team are building and supporting a new customer-sited Software-as-a-Service Cloud technology (SaaS@customer) which enables our customers to leverage the Oracle SaaS Cloud applications suite from their site by utilizing our hardware in their data center. Our mission is to provide the customer with best in class compute, storage, networking, database, security and support both onsite and remotely.

Oracle Cloud Operations are looking self-motivated individual contributors and dynamic team players capable of working as part of our global team. 

As the Oracle SaaS Infrastructure Operations engineer, you will be providing the first line of site based system support that includes Hardware, System software and Networking to customers and Field personnel based at the customer premises.

You are able to work autonomously with attention to all details involved and following standard operating procedures and agreed time frames to execute.  Expected to continually improve current processes, and introduce automation with the aim towards simplification and maximising service up-time.

Act as technical liaison for our technical teams. champion standardization, innovate to simplify, increase efficiency while driving down cost.  Ensure that the team are delivering quality services and that all SLAs are being met. You will need to understand all aspects of the equipment you support and provide a professional and customer focused service.  

This role is with one of our leading customers in London. It requires having a minimum 10 Years UK residency; willingness to take part in a detailed Security Clearance process.

Candidates should have:

• Degree level education in one of the following disciplines: Computer Science / Management Information Systems/Science / Engineering / Mathematics / Physics / Chemistry
• Be able Demonstrate relevant Industry experience of at least 5 years.
• Excellent System Admin skills in Linux/Unix including commands and shell scripting. OEL/Redhat preferred.
• Strong analytical/troubleshooting skills supporting the OS, Storage and Hardware for Applications platforms and Database
• Some NAS and/or SAN Storage administration experience
• Exceptional understanding of fundamental Network concepts (e.g. Routing, DNS, Firewalls)
• Excellent oral and written communication skills
• The ability to work both independently and with members of a global team without close supervision
• A minimum of 3 years experience and advanced skills in several of the areas listed below:

1.    Networking & Switches (Cisco/Juniper (DNS, TCP/IP)

2.    Core OS Services: SSH, SFTP, NFS, NDS, DHCP, LDAP,

3.    Scripting in Python or bash

4.    Proficient managing Virtualisation technology, Xen preferred

5.    Supporting X86 based technology including fundamental hardware triage skills. Understanding Monitoring and diagnostics to maintain equipment health and reacting appropriately

6.    Using Change Control tools to manage the site-service workflow

7.    Exposure to Exadata or RAC desirable

8.    Key filesystem concepts – Ext, NFS, HW RAID and SCSI

9.    Experience of performance monitoring and capacity management

10. Data Center familiarity desirable

11. Essential awareness of operations in a secure environment

12. Backup/Restore operations

Detailed Description and Job Requirements

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Responsible for creating and implementing system enhancements that will improve the performance and reliablility of the system. Manage the load configurations of a central data communication processor and make recommendations for purchase or upgrade of data networks. Coordinate terminal orders and cable installation, network system planning, upgrading, monitoring, testing, and servicing. Approves action requests and specifies purchase requisitions. Negotiates and places orders with common carriers. May play a team leader role for developing System Administrators.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Eight years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).