The Opportunity

An exciting opportunity to join our Fujitsu Global Services GSDU Leadership team; establishing, developing, leading and being responsible for the long-term success of our Service Management, Integration and Services Desks capability.

Who we are: Fujitsu's Global Service Delivery Unit is a network of state-of-the-art technology hubs operating from key locations across the globe. GSDU employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.

We're a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together.

Fujitsu GSDU is growing fast. We need ambitious people who will grow with us. People curious enough to innovate better ways of doing things. People adaptable to change yet dynamic enough to lead that change.

The Opportunity: The business delivery hub, Service Management, Integration and Service Desks has 4,500 amazing employees across 7 global locations. The leader of this hub, not only has the opportunity to integrate and harmonise across this hub but also collaborate and work with a team of global professionals integrating delivery across all of our global delivery centre locations and employees, to deliver customer and financial value - in a way that is meaningful to society and our colleagues in Fujitsu.

Your LT colleagues equally have strategic service line responsibilities as to support the ambitions of Fujitsu in the ongoing development of its Global Business, in which we encourage close collaboration in our working style.

This role reports directly to the Head of Industry and Services, Global Service Delivery Unit. This role is ideal for a forward thinking leader adapted to todays fast pace society and who is ambitious, dynamic, practical, have a global mindset and a great personal track record in leading and delivering in IT Services. We don't expect you to meet all the credentials we are asking for (we know we ask a lot) but if you can evidence 80%+ then we are open to supporting your development in the role.

Our measures of success are really simple;

• Customer satisfaction

• Competitive delivery propositions and credentials evidenced through business growth

• Profitable financial performance.

Location : Flexible dependent on successful candidate location - ideally based in one of Global Delivery Centre locations

• GDCs; Portugal, India, Poland, Philippines, Russia

• Other locations of Fujitsu HQ offices; Japan, UK, and EMEIA countries.

Work base : Have the ability to work flexible hours to suit time zones and travel internationally supporting organizational and customer requirements.

Role Description

Your responsibility is to minimize workflow, be in tune with and ensure high levels of customer satisfaction as to deliver a great customer experience.

Your role responsibilities are twofold:

• Creation, strategic planning and implementation of the strategic plan for GSDU, ensuring what is designed and delivered is of relevance and value to customers aiding them to digitize how they operate their business. And as such, being recognized as a market thought leader, contributing to the future offering and analyst conversations and, ensuring Fujitsu has the relevant components from a delivery perspective to win new business.

• Commitment to operational and financial performance ensuring value based trading and delivery models, future strategy formulation with delivery to your roadmap, and delivery of increasingly integrated digitized services.

This role will involve participation in senior customer operational and strategic executive meetings, working closely with Country Leaders to form an integrated plan and be a key member and owner of activities relating to delivery and customer satisfaction from sales cycle through to live delivery. It will also involve participation in strategic bids for Fujitsu to display the GSDU know how and global delivery strategy. The job holder will be seen as a Senior Subject Matter Expert that will interact with senior levels of our customers and regions.

This role will drive standardization, automation and productivity on a global level through programs that make use of the great talent that exists within our Global Delivery Centers. The job holder is responsible for a virtual team of local leads and ensures alignment and global / local communication for a correct global execution, independent of location.

Required Skills, Experience and Personal Attributes

• Strategic Leadership

o Ability to demonstrate dynamic forward looking senior global and international leadership including macro transformational change.

o Strong communication and collaboration skills.

o Ability to create and deliver to a strategically relevant business plan.

• Customer Centricity

o A record of accomplishment of visibly improving customer satisfaction, and ensuring propositions created and presented, are of relevance to the customer with an ability to operate a CXO level.

• Win Business / Market Relevance

o Experience in developing and winning new business at an operational and executive level, and ensuring the business has appropriate differentiated market messaging in the context of delivery.

o Capacity and willingness to maintain links with global markets and industry trends and to act as a knowledgeable and respected SME.

• Service and Operational Delivery

o A strong IT background and significant service delivery and operational management experience.

o Clearly articulate an understanding of the IT Services market and associated services, methodologies and technologies from a general perspective and partner perspective in relation to Service Management, Integration and Service Desks.

• People Leadership and Management

o Ability to create, lead, inspire and manage both small niche and large complex delivery teams; particularly in matrix-based models, creating an energy, passion, excitement and action for change that delivers great results.

o Ability to create highly engaged and enabled local and virtual teams.

• Financial Management

o Financial and commercial record of accomplishment including P&L ownership.

o Ability to manage and improve business revenue, cost and margin to effectively manage business risk and ensure business is commercially sound.

o Ensure there is the appropriate governance structure to have visibility over financial performance of the hub and also strategic customer accounts.

• Engagement, Governance and Authority

o Experience of delivering high complexity projects and services to customers ensuring contractual obligations are met.

o Ability to influence based on know how and understanding of market trends.