Lead Service Designer

Sopra Steria Recruitment is working in partnership with a major public sector client in the UK. We are currently recruiting Lead Service Designer to be based in London for an initial period of 6 months with possible extension.

Job Title: Lead Service Designer

Location: London

Contract Length: 6 months initially with possible extension

This role is falling Outside IR35.

The Lead Service Designer will:

• Lead by example both in how you conduct yourself and in providing design excellence identifying and promoting good practice.
• Lead discussions at a senior departmental level and successfully negotiate legislative change to accommodate new services
• Design service level agreements for new cross governmental services
• Work with other specialists to, design and create organisational and financial structures that support service delivery of new services
• Represent government design at external conferences
• Play an active part in the design community's recruitment and selection process
• Analyse failure within services and identify root causes for that failure
• Find opportunities for cost reduction and improvement within an existing service
• Understand user needs and identify where separate interactions with government should act as one service that meet that need
• Arrange these separate interactions into rational user journeys within that service
• Look for commonalities in activities across services where products could be made
• Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
• Create and rapidly iterate service prototypes
• Identify and design new cross government service patterns and standards
• Collaborating on designs with GDS developers
• Put forward cases for designs with GDS product managers
• Welcome the constructive criticism of their work and be able to constructively review the work of others
• Explain design decisions and be able to represent a service at a service assessment
• Engage the whole multidisciplinary team with the design process
• Run and lead on GDS Design Workshops

Skills and experience:

• Have a design related degree, or relevant industry experience
• Experience of sketching and prototyping on paper and in HTML
• Demonstrable experience of explaining design ideas and concepts in a way that other people understand
• Demonstrable experience of how to interpret user research
• Demonstrable experience on how form and function work together
• Experience of removing complexity from services
• Experience writing for user interfaces
• Experience of assessing a service
• Demonstrable knowledge of how the internet works
• Experience of leading design workshops
• Experience of working in a fast paced agile environment
• Experience in line management, helping colleagues with their career development and coaching more junior designers
• Experience of negotiating important design decisions successfully with senior partners
• The ability to work autonomously away from their team

Best Regards,

Madhuri Negi

Email:

Direct number:+44(0)121 6354708

Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

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