Role Purpose

The role holder may be responsible for development, support, integration, environment management, release & configuration or database administration of software/applications. Including the design, creation, testing and documenting of new and amended programs from supplied specifications in accordance with agreed standards. The provision of application maintenance and support services, either directly to users of the applications or to service delivery functions. The entry level nature of this roles requires that close supervision is provided, with appropriate mentoring and peer review of deliverables.

Key Accountabilities

• Inputs to and suggests improvements to designs.
• Provides designs for small size components.
• Work is monitored by senior colleagues problems and queries are escalated to ensure timescales are met.
• Contributes towards plans for own individual work items.
• For routine and non-routine problems, produces high quality solutions and documentation through the use of a structured approach that may include appropriate methods, tools and testing.
• Seeks appropriate review and then presents technical information to technical audiences both orally and in writing.
• Communicates issues in a timely manner.
• Requires close supervision, is able to listen and act on instructions given.
• Contributes to team meetings, peer review of deliverables etc.
• Adheres to corporate and local development methodologies as appropriate.
• Adheres to corporate and local processes.
• May have limited input to local processes.
• Keep abreast of technology developments within their own specialism.

Key Performance Indicators

• Demonstrates evidence of suggestions and improvements to designs.
• Successful design of small size components.
• Work is delivered to agreed timescales.
• Issues are notified in a timely manner.
• Contributes to the production, maintenance and/or testing of maintainable solutions with a low density of defects.
• Meets Service Level Agreement requirements for customer on problems resolved.
• Is able to provide evidence of clear and concise communication.
• Evidence that Corporate and local development methodologies have been followed.